FAQ Seniors First
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– About us
- 1 – Who are we?
- 2 – How can you make the most of your experience with Seniors?
- 3 – The document: Service Sheet
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– About this Platform
- 1 – Privacy policy
- 2 – Automatic profiling
- 3 – Is my profile public or visible on the Internet?
- 4 – I can't log in, or I have forgotten my password. What should I do?
- 5 – How is support guaranteed?
- 6 – Why do I have to sign up?
- 7 – I registered but didn't receive a confirmation email. What should I do?
- 8 – Is there a charge for this service?
- 9 – Will my data be shared with third parties?
- 10 – I live abroad. Can I sign up?
- 11 – Can I edit my profile?
- 12 – Start of profile selection
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– About the Sign-Up Process
- 1 – Sign-up tutorial
- 2 – Personal details
- 3 – Services
- 4 – Recruitment
- 5 – Education
- 6 – Experience
- 7 – Video CV (Simple Guide)
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– Ratings Policy
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– Other Services
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– Delete my Account
About Us
1- Who are we?
We’re a placement agency in the personal care sector, both at home and in residences, with experience as professionals in this field for more than ten years.
In line with our principle of constantly enhancing the services we offer, and with the need to adapt to the new technological tools appearing every day, we now focus heavily on our role as a digital placement agency, offering intermediation services between companies and various professionals.
2 – How can you make the most of your experience with Seniors?
– Make sure your profile is 100% complete.
– If you have previous experience, provide contact details for work you have done as soon as possible (experience module).
– We recommend that you accept the minimum wage in the hiring module and that you raise this as you acquire a higher rating on the platform.
– Being open to freelance work in this sector may also benefit you significantly.
– The greater your availability, the greater the opportunities: only show the availability you can currently offer, and update this whenever it changes.
3 – The document: Service Sheet
Once companies have shown interest in your profile. The Key Document you receive will be your service sheet.
– This document will be sent directly to the email address you provided on the platform, and will also appear in your account notifications.
– This document will provide you with detailed information regarding:
– The service schedule
– The specific tasks to be carried out
– The particular conditions of the person/s you'll be looking after (or of their home)
– The monthly remuneration
Download some of our sample service sheets:
About the Platform
Recommend browsers: Supported browsers for successful registration are Chrome, Mozilla Firefox and Microsoft Edge.
1 – Privacy policy
The purpose of this document is to provide detailed information to data subjects on the Personal Data Protection Policy compiled by SENIORS FIRST, LTD and ANDARA SERVICIOS GENERALES, S.L. (hereinafter referred to as the ‘Service Providers’) through the online application SENIORS FIRST (hereinafter, the ‘App’). This is to comply with the European regulations on Personal Data Protection, in particular, Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, ‘GDPR).
In this case, it is intended to help the User/Caregiver (who signs up to the App to actively search for employment according to their experience, training, skills, interests, and employer requirements) to make informed decisions when using this App and understand how we will process any personal information provided. We invite you to carefully read this Privacy Policy to stay in control of your personal data at all times.
The User/Caregiver guarantees that the data submitted or contributed is true, exact, complete, and up-to-date. The User/Caregiver is responsible for any damage or loss, either direct or indirect, which may be caused as a result of breaching any such obligation. If the data provided belongs to a third party, the User/Carer guarantees that they have informed said third party of the aspects contained in this Privacy Policy, and has obtained their prior consent to provide this data to SENIORS FIRST for the purposes indicated.
Who is the data controller of the User/Caregiver’s personal data?
SENIORS FIRST, LTD is a registered company with registration number 10321687. The registered office address is 20-22 WENLOCK ROAD, N1 7GU LONDON, United Kingdom. Telephone number: +44 2032905045, email: customerservice@seniorsfirst.co.uk
ANDARA SERVICIOS GENERALES, S.L. is a company registered at the Companies Register of SANTANDER, with VAT number B-39830773. The registered address is PARQUE EMPRESARIAL DE MORENO 2, BLOQUE 13, PLANTA 3, GUARNIZO, 39611 EL ASTILLERO, CANTABRIA (SPAIN), Telephone number: +34 91 0149758, email: info@anayetmayores.com.
Why do we process the User/Caregiver’s personal data?
The purposes pursued by service providers through the App are:
• To process the sign-up of Users/Caregivers who wish to use the App
• To carry out an assessment of the registered profiles with the intention of facilitating contact between Caregivers and Employers through job interviews
• To attend to any questions which the Users/Caregivers may have
• To carry out the necessary technical work to ensure the proper functioning of the App
What type of data do we process?
The personal information collected by this App, in some cases mandatory and in others optional, is the information strictly necessary for the provision of our services: to provide the User/Caregiver with a position according to their interests or professional needs and taking into account their training, work experience, personal characteristics, proximity, and employer requirements.
The personal data collected for the purposes described above will be:
• Names and surnames
• Email
• Password
• Social media data (if signed up via social media sites)
• Gender
• Date of birth
• Nationality
• Address
• Telephone number
• Training and skills
• Areas of specialisation
• Professional experience
• Third party employment referrals
• Photo, video and voice (Video CV)
• Hobbies, lifestyle, personal interests
What is the lawful basis for the processing of the User’s personal data?
The lawful basis which legitimises and allows us to process the User/Caretaker’s personal data is the execution of our binding relationship. For the provision of our services, it is absolutely necessary to process the aforementioned data. In specific cases, the lawful basis will be the fulfilment of certain legal obligations, or when the processing is not closely linked to the aforementioned purposes, with the prior and explicit consent of the User/Caregiver.
Required consent.
In certain phases of the registration of the User/Caregiver’s profile, we will request information for which the prior, specific and informed consent of the data subject is required:
• Profiling based on automated decisions: The App automatically filters data in order to pre-select optimal candidates for a job offer. This automatic profiling leads to a job interview (face-to-face, telephone, or videoconference) between the Caregiver and the Employer. This preliminary filter is necessary for interviews to fit the profiles and needs of both parties. As there is no human engagement until the time of the interview, these automated decisions may affect the legitimate interests of the data subject, so we will request their prior consent in the box provided for this purpose.
• Sending of marketing information: Your data may be used to send you marketing information related to the products and services offered by the Service Providers which may be of interest to you. However, to confirm that you are interested, we require your prior consent.
For your peace of mind, in all the aforementioned cases, the Service Providers will use the necessary technological, human and material resources to guarantee the security of your personal data and to safeguard your privacy, rights, liberties, and legitimate interests.
In all the aforementioned situations, we will require your prior consent through boxes provided for this purpose during the different phases of the sign-up process.
For how long will we retain the User/Caregiver’s personal data?
The personal data provided will be retained for the time necessary to carry out the purpose of the activity, limited to 2 years, after which the User/Caregiver will be sent an email/message to update their data.
Once this period has elapsed, and if the User/Caregiver has not updated their data, this information will be removed from the system. Only information or personal data which may be required by other regulations or public authorities will be retained, and only for the legally established periods.
With which parties will the User’s personal data be shared?
The data will be transferred to the Employers which require a profile similar to that of the User/Caregiver so that they can evaluate their candidacy, agree to job interviews and - if they consider it appropriate - to recruit them as an employee.
There may also be data transfers to the competent authorities which require it, or when it is necessary to comply with other legal obligations.
Are there international data transfers?
European regulations consider that there is an international transfer of data when there are data transfers to countries outside the European Economic Area (plus Iceland, Liechtenstein, and Norway)
However, the European Commission considers that there are also other countries which offer adequate guarantees, although they do not fall within the aforementioned European umbrella. More information in the following link
In our case, international data transfers will not take place.
Our servers are managed by AMAZON WEB SERVICES, INC, a company located in the United States, but which is currently adhering to the European Privacy and Data Protection regulations and registered in the PRIVACY SHIELD LIST
What are the User/Caregiver’s rights in relation to the personal data provided?
• Right to access: the User has the right to obtain confirmation and information about the personal data which the Service Providers have been processing regarding them.
• Right to rectification: the User may request the rectification of inaccurate, outdated, erroneous, or incomplete data.
• Right of erasure: the User has the right to ask us to erase or delete their personal data in certain circumstances when, among other reasons, the data is no longer necessary for the purposes for which it was collected or if the User withdraws their consent (in relation to the processing based on the data).
• Right to object: The User has the right to object to the processing of specific data; for example, for sending marketing information.
• Right to the restriction of processing: the User may request, in certain circumstances, that we temporarily restrict the processing of the personal data provided. For example, if they challenge the accuracy of said personal data or they object to the processing, in which case we will only retain the data for the exercise or the defense of claims.
• Right to data portability: the User has the right, in the event of automated processing, to obtain the personal data which they have provided to us (in a structured, commonly used and machine-readable format), as well as to request for the data to be transferred to another data controller, when technically possible.
To withdraw the consents granted, as well as to exercise the rights of access, rectification, erasure, objection, restriction and portability, you may contact us by writing a request to the following postal address: 20-22 Wenlock Road, N1 7GU London, United Kingdom, or via email to dataprotection@seniorsfirst.co.uk.
The request must include: the name and surname of the data subject; a copy of the National Identity Document, passport or other valid identification document of the data subject, as well as, where appropriate, their representative; certification of the representative’s signature; address for notification purposes; and a description of the right being exercised. Once we have received your intention to exercise your rights, we will make the documents for these purposes available to you and we will remind you of the procedure to follow.
If the data subject considers that the above rights have not been met in accordance with current legislation, they may lodge a complain to the competent authorities for these purposes.
2- Automatic profiling
In certain phases of the registration of the User/Caregiver’s profile, we will request information for which the prior, specific and informed consent of the data subject is required:
• Profiling based on automated decisions: The App automatically filters data in order to pre-select optimal candidates for a job offer. This automatic profiling leads to a job interview (face-to-face, telephone, or videoconference) between the Caregiver and the Employer. This preliminary filter is necessary for interviews to fit the profiles and needs of both parties. As there is no human engagement until the time of the interview, these automated decisions may affect the legitimate interests of the data subject, so we will request their prior consent in the box provided for this purpose.
• Sending of marketing information: Your data may be used to send you marketing information related to the products and services offered by the Service Providers which may be of interest to you. However, to confirm that you are interested, we require your prior consent.
For your peace of mind, in all the aforementioned cases, the Service Providers will use the necessary technological, human and material resources to guarantee the security of your personal data and to safeguard your privacy, rights, liberties, and legitimate interests.
In all the aforementioned situations, we will require your prior consent through boxes provided for this purpose during the different phases of the sign-up process.
3 – Is my profile public or visible on the Internet?
No, your profile will not be visible online. The channel offered by this platform is a private medium between the companies who use the tool and the users who offer their professional services.
4 – I can't log in or I forgot my password. What should I do?
If you can't log in:
• Check that your email and password are spelled correctly.
• Pay attention to upper- and lower-case letters and check whether Caps Lock is active or not.
If you get stuck, you can reset your password on the login page.
5- How is support guaranteed?
We're always available if you have any questions. Please use our contact form . You'll receive a response within 48 hours (on working days).
6- Why do I have to sign up?
Signing up is necessary in order to create a profile and become a part of our community of professionals, and therefore receive job offers from companies. It also ensures the safety of all people and companies involved.
7- I've signed up but I haven’t received a confirmation email. What should I do?
The email may be in your spam folder. Search your spam folder and mark the email as "not spam".
If your email has still not arrived after five minutes, and is not in your spam folder, try clicking the resend email button from the sign-up page. If this doesn't work, you can also contact us via this form.
8- Is there a charge for this service?
Registration is completely free. However, according to your professional profile, the platform may send you training offers to improve your professional status within the sector, or legal, employment or accounting advice. These additional services are not included and must be paid for after confirming that you would like to use them. During the process of booking these services, detailed information of their terms and conditions will be made available to you.
9- Will my data be shared with third parties?
No, we process your data confidentially and do not transfer it without your consent. Training providers within our sector or legal, accounting or employment advisors may have access to your data, but only if you expressly consent to using any of these additional services which we may offer you from time to time.
10- I live abroad. Can I sign up?
Yes. Please bear in mind that during the sign-up process we ask you to provide your location, and that you must provide one within the country in which you are signing up. For example, if you sign up on seniorsfirst.care/en, your location must be within the UK. Likewise, if you sign up on seniorsfirst.care/es, your location must be within Spain. It’s also important that from the beginning you state whether you have a work permit for the country in question, as otherwise we may offer you legal help.
11- Can I edit my profile?
Yes, whenever you want. It's important that you update all modules whenever the information within them changes. We also advise that you update your work availability to avoid receiving offers for schedules that you can no longer provide, for whatever reason.
12 – Start of profile selection
The platform will launch for professionals who wish to sign up at 9.00 am on 15 January 2020. However, the selection of profiles by companies will not start until 9.00 am on 1 March 2020. If you've already signed up before this date, you haven't wasted your time! You're among the first to join us, and so we'd like to offer you a free service to improve your profile until 1 March! Before that date, we will send you an email informing you of everything you can do to stimulate your profile and make it more appealing.
The notifications and ratings section which you will find in the upper left section of your profile's main site will not be enabled until 1 March.
About the Sign-Up Process
1 – Sign-up tutorial
Full Video to be delivered
2 - Personal details
When you create an account with Seniors First, we request certain personal information in order to identify you and protect your account. This means you’ll be able to receive job offers and access our services.
For more information on how we use this data, please see our privacy policy.
Sign-up tutorial (personal details section)
Username
When you sign up, the platform will automatically assign you a username. This is your account username and may not be edited, and will apply as long as you are part of our community of professionals.
Sign-up tutorial (personal details section)
Password
In order to fully protect your account, please choose a secure eight-character password (although your password may be shorter than this).
– We recommend using a combination of letters, numbers and symbols.
– Try not to use personal information or common words which are easy to guess, such as the name of a close relative or the city where you live.
– Do not choose a password which you use or have used for other accounts.
Sign-up tutorial (personal details section)
Date of birth
Your date is birth is required in order to join our database of professionals. This information is essential for the selection process carried out by the companies in the sector.
Attention: You can only sign up if you are over 18 years old!
Sign-up tutorial (personal details section)
Gender
As part of the selection process, we ask you to fill in your current biological sex. This information is required for the clients who require these services, as they currently choose between men and women. However, if your true gender identity differs from your current biological sex, you are welcome on our platform.
Sign-up tutorial (personal details section)
Phone number and email address
We recommend that you sign up with a mobile phone number and email address which are currently in use and at which you can be easily reached.
Sign-up tutorial (personal details section)
Location
In the location section, we recommend choosing the location which best serves as your starting point from which to travel to different jobs, even if this is not registered as your normal residence with local authorities or on official documents.
Sign-up tutorial (personal details section)
3 – Services
Within each service type you will find a series of tasks: from these, you can either select just one, several, or all of the tasks included. We recommend ensuring that you don’t sign up for any tasks which you do not offer, as companies may search for only one of the tasks within the services you offer.
Remember that you can offer one or several services. When making your decision, consider your experience, training and education or motivation for each of the services before offering it on the platform.
Sign-up tutorial (services section)
Option
Live-in option:
A live-in caregiver is a person whose job is to live in the home of a user who requires home care 24 hours a day. By user, we refer to the elderly (and/or dependent) person who requires care and attention.
The live-in option does not mean that the employment contract is for 24 hours: usually, there will be an employment contract for a series of hours and then a payment agreement for staying at the house, which normally includes either certain rights such as free meals or overnight accommodation, or additional financial compensation, such as a few daily hours of rest.
A semi live-in option also exists, wherein the caregiver stays for only 12 hours daily, rather than 24, for example by offering overnight services or morning and afternoon services.
Live-out option:
Unlike a live-in caregiver, a live-out caregiver simply works a few hours a day and leaves the house at the end of their working day.
Sign-up tutorial (services section)
Availability
In this section, you can choose the days of the week on which you are available to work; which shifts, either in the morning, afternoon or evening; and also the minimum contracted daily hours for which you would agree to accept job offers.
Finally, in this section please let us know the maximum distance you are willing to travel from your current location (you can see which areas this would cover on the map).
Important - schedules: You can go directly to this section and customise it without filling out days of the week and shifts. Example: Tuesday Nights + Thursday Afternoons + Full Weekends
Any combination is acceptable.
Important - shifts: You cannot specify times within the shift, just morning, afternoon or night. When you receive a job offer, this will be based on your ability to work the shift you have selected - if you do not have full availability for the shift selected, you simply need to reject the offer for this reason.
Minimum contract number: If you leave this as 1, companies can call on you for consecutive one-hour services. Companies appreciate being able to hire a caregiver for a few hours at first, or even for 1-hour services, and when you have proven your professionalism, they will offer you more, longer services.
Location: Pay attention to which locations the covered by the circle on the map, as you are agreeing to work throughout this area.
Sign-up tutorial (services section)
4 – Recruitment
You can choose one or both options: working for a company, or independently as a freelancer. The latter is becoming more and more valued by companies, and if you decide to opt for this format, we will support you with specialised advice.
Current criminal record certificate: having this available will greatly improve your profile on the platform.
5 – Education
If you have any questions about this section, you can contact us via this form.
Sign-up tutorial (formation section)
6 – Experience
The experience module allows you to advance through the sign-up process even if essential data such as a contact for a previous job is missing. You must fill in all data within this section so that our human resources team can later approve your work experience, and then provide an initial 3-star rating as a professional on the platform.
That's why we recommend adding contact details as soon as possible in order to get your experience approved!
Remember that a professional with previously approved work experience is particularly valued by companies!
Sign-up tutorial (education section)
7 – Video CV (Simple Guide)
Make it easy!
1- Check out our example videos first.
2- Choose a bright place.
3- Make sure there are no other noises, it's important that only you can be heard.
4- Use the camera on your phone or computer.
5- You can record it selfie-style or with the help of a friend or relative.
6- Try to write down what you're going to say beforehand and rehearse a little before recording.
7- Record a couple of test videos and when you feel more confident, record your video!
8- Pay attention to your presentation, but be yourself! You can edit your video once you upload it if you're not totally happy with it, but it's sure to be better than you think.
Video Example of registration (Training part)
Ratings Policy
Through the platform you can build your rating to boost your profile in the eyes of companies. Achieving this will bring you closer to your professional goals and you'll see a difference as your profile becomes more competitive. Below are the requirements you must meet in order to obtain one of our 3 possible ratings:
3 Stars: 100% complete profile. We will approve your work experience, and after this approval you will receive this status on the platform.
4 Stars: + a positive rating from a company after conducting a personal interview (face-to-face, telephone, or video-call).
5 Stars: + a positive rating from a client, whether this is the client/s you care for or a company in response to a service or services which you have carried out for them.
Can my rating as a professional on the platform be made worse?
Yes. Below you will find the potential causes which could result in this loss of trust:
1- Once our department verifies contact information for prior work experience, they may detect anomalies in the accuracy of the information provided by you or if your work reference turns out to be negative. In this case, a file would be opened on the platform in order to clarify the information, and your initial 3-star rating may be lost.
2- Once you have been interviewed by a company, a file may be opened if they make the department aware of any anomaly in the accuracy of your information or any seriously inappropriate behaviour towards them, which may result in the loss of your initial 3-star rating.
3- When rated by a company in relation to a service you are performing or which you have performed, a very negative assessment may result in the loss of your initial 3-star rating.
4- If you fail to attend an interview which you have previously accepted, without giving advance notice explaining why, a file will be opened in order to decide whether or not your current rating can be maintained.
5- If you do not respond to job offers (it is not necessary to accept these, you can reject a service offered), this affects the companies which initially placed trust in you. What is important to us is that these companies receive a response from you and that their interest in you is not ignored.
6- A file may be opened if you receive service sheets and respond with information which totally contradicts previous information, for example:
Case 1: I offer nursing services, but I am rejecting the offer because I do not perform these services.
Case 2: I offer to work night shifts, but I reject the offer because I cannot work at night.
Finally, if this loss of trust reoccurs, depending on its impact we may unfortunately have to remove your profile from the platform.