Terms & Conditions

 

Effective: [07.03.2020]

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. THE TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND SENIORS FIRST CARE LLC.

SECTION 6 OF THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE THE EFFECTIVE DATE OF THIS AGREEMENT. IN PARTICULAR, SECTION 6 SETS FORTH OUR ARBITRATION AGREEMENT WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. PLEASE SEE SECTION 6 FOR MORE INFORMATION REGARDING THIS ARBITRATION AGREEMENT, THE POSSIBLE EFFECTS OF THIS ARBITRATION AGREEMENT, AND HOW TO OPT OUT OF THE ARBITRATION AGREEMENT.

This website is owned by SENIORS FIRST CARE LLC, (hereinafter, «SENIORS FIRST«), with registered office at 16192 Coastal Highway, Lewes, DE 19958.

Anyone who enters and/or uses this website is granted the condition of user and thereafter accepts this Agreement.

The user (hereinafter, the «User«) may contact SENIORS FIRST CARE on the following email address: dataprotection@seniorsfirst.care

The User assumes responsibility for the use of the SENIORS FIRST CARE website and app (hereinafter, the «Website»). The Website may provide access to a multitude of texts, graphics, drawings, designs, photographs, multimedia content and information (hereinafter, the «Content«), which belongs to SENIORS FIRST CARE or third parties and may be accessed by the User.

The User undertakes to make appropriate use of the Content provided on the Website and agrees to refrain from using it for the following purposes:

  1. Engaging in unlawful or illegal activities or any activities which are contrary to good faith and public order.
  2. Causing damage to the hardware or software of the Website of SENIORS FIRST CARE, of its suppliers or of third parties.
  3. Uploading or spreading computer viruses or any other hardware or software capable of causing the abovementioned damage.
  4. Attempting to access, use and/or tamper with the data of SENIORS FIRST CARE, third-party providers and other users.
  5. Reproducing, copying, distributing, allowing public access to, through any form of public communication, or transforming or modifying the contents, without the authorisation of SENIORS FIRST CARE.
  6. Deleting, eluding or manipulating Content covered by intellectual or industrial property rights and other data identifying the rights of SENIORS FIRST CARE or third parties incorporated into the Content, as well as the technical protection devices or any information mechanisms which may be inserted into the Content.

SENIORS FIRST CARE would like to point out that the materials contained on this Website have been included for general information purposes only, so they are not sufficient for making decisions or taking positions in a specific case.

The User should bear in mind that the materials contained on this Website may not reflect the most recent legislative or jurisprudential status of the issues analysed. Likewise, these materials may be modified, developed or updated with no prior notification.

SENIORS FIRST CARE will have the right to investigate and report any of the conducts mentioned in accordance with the Law, as well as to collaborate with the authorities in the investigation of said actions.

SENIORS FIRST CARE may temporarily suspend, without prior notice, accessibility to the Website due to maintenance, repair, upgrading or enhancement operations. However, whenever circumstances so permit, SENIORS FIRST CARE will notify the User, with sufficient forewarning, of the expected date for the suspension of the services. SENIORS FIRST CARE is not liable for the use which Users may make of the Content included on the Website.

All the intellectual property rights of the Website Content and its graphic design are the exclusive property of SENIORS FIRST CARE, or a third party which has authorised their use, so SENIORS FIRST CARE is solely responsible for exercising these rights of use. This is pursuant to the provisions of the applicable legislation on intellectual and industrial property rights.

SENIORS FIRST CARE does not grant any licence or authorisation for the use of any kind of its intellectual and industrial property rights or any other property or right related to the Website, services, or Content therein.

The reproduction and temporary storage of the Website Content is permitted whenever it is strictly necessary for the use and display of the Website on a personal device.

The legitimacy of the intellectual or industrial property rights corresponding to the Content provided by the User is their sole responsibility, so the User will hold SENIORS FIRST CARE harmless from any third-party claim arising from the unlawful use of Content on the Website.

SENIORS FIRST CARE declares to have adopted the necessary measures which, within its possibilities and the state of the art, enable the correct operation of its Website, as well as the absence of viruses and harmful components. However, SENIORS FIRST CARE may not be held liable for:

  1. The continuity and availability of the Content.

  2. The absence of errors in said Content or the correction of any defects which may occur.

  3. The absence of viruses and/or other harmful components.

  4. Damages caused by any person who may violate the security systems of SENIORS FIRST.

The contributions found on these pages have been made for information purposes only. SENIORS FIRST CARE does not guarantee the integrity, accuracy and current veracity of its Content.

SENIORS FIRST CARE assumes no responsibility for links to other web pages found on the Website and which may direct the User to other websites over which SENIORS FIRST CARE has no control whatsoever, so the inclusion of links to other websites does not imply the approval of their content by SENIORS FIRST CARE or the existence of any type of relationship between SENIORS FIRST CARE and their owners. Therefore, the User accesses the Content under their sole responsibility and according to the applicable terms and conditions of use.

This Agreement will remain in force indefinitely, and SENIORS FIRST CARE may make changes to the terms and conditions specified herein, which would take effect from the time of publication.

SENIORS FIRST CARE may delete, add or change both the Content and the services which it provides, as well as the way in which they are located or presented. The terms and conditions found on the SENIORS FIRST CARE Website whenever the User accesses said Website are understood to be in force at that time.

By accessing and/or using the Website, the User is deemed to have accepted this Agreement and its terms and conditions and, where appropriate, the changes made therein.

PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. THIS SECTION 6 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT.”
 
  1. Scope of Arbitration Agreement: You agree that any dispute or claim relating in any way to your access or use of the Services or as a consumer of our services, to any advertising or marketing communications regarding us or our Services, to any products or services sold or distributed through the Services that you received as a consumer, or to any aspect of your relationship or transactions with us as a consumer of our services will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or SENIORS FIRST CARE may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before the Effective Date of this Agreement.
    IF YOU AGREE TO ARBITRATION WITH SENIORS FIRST, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY SUCH CLASS, COLLECTIVE, AND/OR REPRESENTATIVE LAWSUIT. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST US IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR.
  2. Arbitration Rules and Forum: This Arbitration Agreement is governed by the Federal Arbitration Act in all respects. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent at Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, DE. The arbitration will be conducted by JAMS under its rules and pursuant to the terms of this Agreement. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined- arbitration/; all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com (under the Rules/Clauses tab) or by calling JAMS at 800- 352-5267. Payment of all filing, administration, and arbitration fees will be governed by JAMS’s rules. If the arbitrator finds that you cannot afford to pay JAMS’s filing, administrative, hearing and/or other fees and cannot obtain a waiver of fees from JAMS, we will pay them for you. In addition, we will reimburse all such JAMS’s filing, administrative, hearing and/or other fees for claims with an amount in controversy totalling less than $10,000. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. You may choose to have the arbitration conducted by telephone, video conference, based on written submissions, or in person in the country where you live or at another mutually agreed location.
  3. Arbitrator Powers: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and SENIORS FIRST CARE. The arbitration proceeding will not be consolidated with any other matters or joined with any other proceedings or parties. The arbitrator will have the authority to grant motions dispositive of all or part of any claim or dispute. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and this Agreement (including this Arbitration Agreement). The arbitrator will issue a written statement of decision describing the essential findings and conclusions on which any award (or decision not to render an award) is based, including the calculation of any damages awarded. The arbitrator shall follow the applicable law. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The arbitrator’s decision is final and binding on you and SENIORS FIRST CARE.
  4. Waiver of Jury Trial: YOU AND SENIORS FIRST CARE WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL. You and SENIORS FIRST are instead electing to have claims and disputes resolved by arbitration, except as specified in Section 6(a) above. There is no judge or jury in arbitration, and court review of an arbitration award is limited.
  5. Waiver of Class or Consolidated Actions: YOU AND SENIORS FIRST CARE AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable with respect to a particular claim or dispute, neither you nor SENIORS FIRST CARE is entitled to arbitration of such claim or dispute. Instead, all such claims and disputes will then be resolved in a court as set forth in Section 7.
  6. Opt Out: You may opt out of this Arbitration Agreement. If you do so, neither you nor SENIORS FIRST CARE can force the other to arbitrate as a result of this Agreement. To opt out, you must notify SENIORS FIRST CARE in writing no later than 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your email address (if you have one), and a CLEAR statement that you want to opt out of this Arbitration Agreement. You must send your opt-out notice to: dataprotection@seniorsfirst.care . If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may have entered into with us or may enter into in the future with us.
  7. Survival: This Arbitration Agreement will survive any termination of your relationship with us.

To the extent the parties are permitted under this Agreement to initiate litigation in a court, both you and SENIORS FIRST CARE agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively within the State of Delaware for courts situated in Kent County, Delaware, or in federal court for the District of Delaware.

  1. No Joint Venture or Partnership. No joint venture, partnership, employment, or agency relationship exists between you, SENIORS FIRST CARE or any third-party provider as a result of this Agreement or use of the Website.
  2. Choice of Law. This Agreement is governed by the laws of the state of Delaware consistent with the Federal Arbitration Act.
  3. Severability. Except as otherwise provided herein, if any provision of this Agreement is found to be invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.
  4. Electronic Communications. For contractual purposes, you (1) consent to receive communications from us in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing. This subparagraph does not affect your statutory rights.
  5. Entire Agreement. This Agreement is the final, complete and agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

TÉRMINOS Y CONDICIONES DE USO DE “SENIORS FIRST”

Los presentes Términos y Condiciones Generales (en adelante los “TyCG”) regulan la descarga, acceso, navegación y uso de la aplicación móvil SENIORS FIRST y el Sitio Web https://caregivers.seniorsfirst.care/es_es/ (en adelante, denominadas conjuntamente, la “Plataforma”).

Los presentes TyCG están dirigidos tanto a los usuarios registrados en la Plataforma como a cualquier otro usuario que acceda, navegue o utilice la Plataforma de cualquier forma.

En cumplimiento con el deber de información recogido en el artículo 10 de la Ley 34/2002, de 11 de Julio, de Servicios de la Sociedad de la Información y del Comercio Electrónico, le detallamos a continuación los datos del titular de la Plataforma:

    • Titular: SENIORS FIRST, LTD (en adelante, “SENIORS FIRST”).
    • Número de Registro: 10321687
    • V.A.T.: 270363124
    • Domicilio Social:  483 Green Lanes, London, N134BS Reino Unido

El acceso y/o o uso de la Plataforma le atribuye la condición de usuario y acepta, desde dicho acceso y/o uso, los presentes TyCG.

Los usuarios (en adelante, los “Usuarios” o, en singular, el “Usuario”) pueden ponerse en contacto con SENIORS FIRST a través de la siguiente dirección de correo electrónico: dataprotection@seniorsfirst.care 

La Plataforma está destinada a poner en contacto a profesionales dentro del sector de cuidados sociosanitarios con personas que precisan de los servicios de estos profesionales.

SENIORS FIRST únicamente presta la Plataforma para acercar tanto al Usuario que ofrece sus servicios en la Plataforma (en adelante, el “Usuario” y/o el “Usuario Cuidador”) como al Usuario que publica en la Plataforma ofertas de empleo y esté interesado en contratar tales servicios (en adelante, el “Usuario Contratante” y, en conjunto con el “Usuario Cuidador”, los “Usuarios”).

Se deja expresa constancia de que SENIORS FIRST únicamente pone a disposición de sus Usuarios, a través de la Plataforma, un espacio virtual de vinculación (en adelante, el “Servicio”).

En caso de que uno o más Usuarios o algún tercero inicien cualquier tipo de reclamación o acciones legales contra algún Usuario, todos y cada uno de los involucrados en dichas reclamaciones o acciones eximen de toda responsabilidad a SENIORS FIRST y a sus directores, gerentes, empleados, agentes, operarios, representantes y apoderados.

El Servicio se limita a la puesta a disposición de una plataforma tecnológica que permite a sus Usuarios vincularse de manera inmediata y así poder suplir las necesidades de unos con los servicios de la contraparte.

Por lo tanto, SENIORS FIRST no asume ninguna responsabilidad más allá de la referida vinculación entre los Usuarios a través de la Plataforma.

El Usuario Contratante conoce y acepta que al realizar operaciones con otros Usuarios o terceros lo hace bajo su propio riesgo y responsabilidad, y que hará una evaluación de los riesgos en los que incurre al contratar los servicios ofrecidos por el Usuario Cuidador escogido, guardando la debida proporción entre el riesgo y el medio seleccionado. 

El acuerdo y vinculación entre los Usuarios no crea ningún contrato de sociedad, de mandato, de franquicia o relación laboral entre SENIORS FIRST y los Usuarios. Los Usuarios reconocen y aceptan que SENIORS FIRST no es parte en ninguna operación, ni tiene control alguno sobre la calidad, seguridad o legalidad de los servicios requeridos o la capacidad o idoneidad del Usuario Cuidador para prestar dichos servicios.

Los TyCG, así como las Políticas de Privacidad y/o informaciones sobre la Plataforma se aplican a todos los Usuarios de la Plataforma desde el primer momento en el cual acceden a la misma. Los presentes TyCG tienen carácter obligatorio, vinculante y son aplicables a todas las actividades realizadas en la Plataforma. Si los Usuarios no desean someterse de forma íntegra a lo dispuesto en los presentes TyCG y las Políticas de Privacidad, deberán abstenerse de utilizar la Plataforma.

Los Usuarios son responsables de asegurarse de que todas las personas que accedan a la Plataforma a través de su conexión a internet conozcan y cumplan con los TyCG.

SENIORS FIRST declara y manifiesta que pone a disposición el Servicio de una Plataforma tecnológica la cual permite a sus Usuarios vincularse entre ellos y acercar el servicio de cuidados sociosanitarios que ofrece el Usuario Cuidador al Usuario Contratante y/o la solicitud de cualquier Usuario Contratante de dichos servicios.

Los Usuarios declaran que dicha intervención y/o vinculación a través de la Plataforma no generará para los Usuarios ningún tipo de vinculación laboral con SENIORS FIRST.

Mediante la aceptación de los TyCG, los Usuarios se comprometen a actuar en todo momento de conformidad con las disposiciones establecidas en el clausulado del presente texto legal. En caso de no estar de acuerdo con todo o parte de estos TyCG, los Usuarios deben abstenerse de instalar y utilizar la Plataforma.

El servicio prestado en esta Plataforma se rige por: (i) estos TyCG; (ii) Condiciones Particulares que puedan publicarse en la Plataforma; y (iii) las leyes vigentes y aplicables, regulaciones sectoriales y los criterios y prácticas generales.

Al aceptar los presentes TyCG, los Usuarios manifiestan ser mayores de 18 años y tener capacidad plena para entender y aceptar el contenido de estos TyCG, así como capacidad legal para contratar y asumir obligaciones.

SENIORS FIRST se reserva el derecho a modificar la presentación, configuración y contenido de la Plataforma, así como también las condiciones requeridas para su acceso y/o utilización. El acceso y utilización de los contenidos y servicios tras la entrada en vigor de sus modificaciones o los cambios en las condiciones suponen la aceptación de las mismas.

El acceso a determinados contenidos y la utilización de los servicios pueden encontrarse sometidos a determinadas condiciones particulares que, según los casos, sustituirán, completarán y/o modificarán los presentes TyCG y, en caso de contradicción, prevalecerán los términos de las condiciones particulares sobre los TyCG.

Antes de utilizar, y/o solicitar dichos servicios específicos ofrecidos a través de la Plataforma de SENIORS FIRST, los Usuarios deberán leer atentamente las condiciones particulares creadas, en su caso, a tal efecto por SENIORS FIRST. La utilización, reserva y/o la solicitud de dichos servicios específicos, implica la aceptación de las condiciones particulares que los regulen en la versión publicada por SENIORS FIRST en el momento en que se produzca dicha utilización, reserva y/o contratación a través de la Plataforma.

La Plataforma ha sido desarrollada por SENIORS FIRST con la finalidad de proporcionar un servicio de puesta a disposición de una Plataforma de tecnología que permite a los Usuarios de la misma, vincularse de manera inmediata y así poder suplir las necesidades de uno con los servicios de la contraparte.

El Usuario Cuidador podrá a través la Plataforma acceder a toda la información necesaria correspondiente a la misma. Desde allí podrá navegar e investigar en profundidad sobre su funcionamiento.

    • Registro: Para poder utilizar los servicios de la Plataforma es necesario en el registro en la misma y la aceptación de los presentes TyCG.
      El registro en la Plataforma es gratuito. Para efectuar el registro en la Plataforma, el Usuario Cuidador deberá crear una cuenta, facilitando su correo electrónico, datos personales básicos y escoger una contraseña de acceso a la Plataforma. En el momento del registro el Usuario Cuidador deberá tener al menos dieciocho (18) años o la mayoría de edad aplicable en su lugar de residencia.
      Los Usuarios garantizan que sus datos serán exactos, actuales y veraces. SENIORS FIRST no puede garantizar la identidad de los Usuarios registrados, no siendo responsable de usos indebidos o no autorizados de un Usuario registrado por terceros.
      El Usuario Cuidador registrado será responsable en todo momento de la custodia de su contraseña de acceso a su cuenta de Usuario, asumiendo en consecuencia cualesquiera daños y perjuicios pudieran derivarse de su uso indebido, así como de la cesión, revelación o extravío del mismo, debiendo informar inmediatamente a SENIORS FIRST en caso de que tenga motivos para creer que su código de acceso o contraseña ha sido utilizado de manera no autorizada o es susceptible de serlo.
      En cualquier caso, el acceso y/o uso de la Plataforma realizado bajo el código de acceso o contraseña del Usuario Cuidador registrado se reputarán realizados por dicho Usuario, quien responderá en todo caso de dicho acceso y uso.
      Una vez que el Usuario Cuidador haya creado una cuenta de acceso a la Plataforma tendrá acceso a un perfil donde podrá completar sus datos personales conforme a lo establecido en la Plataforma. El Usuario Cuidador exonera a SENIORS FIRST de cualquier tipo de responsabilidad, multa, sanción o reclamación directa o indirecta de terceros relacionada con la comunicación de datos de terceros que el Usuario pueda llevar a cabo.
      SENIORS FIRST tiene derecho a solicitar algún comprobante y/o dato adicional a efectos de corroborar los datos personales de los Usuarios, así como de suspender temporal o definitivamente las cuentas de aquellos Usuarios cuyos datos no hayan podido ser confirmados, sin que ello genere derecho a indemnización en favor de dichos Usuarios.
      SENIORS FIRST tiene derecho a rechazar cualquier solicitud de registro o cancelar un registro previamente aceptado, sin que esté obligada a comunicar o exponer las razones de su decisión y sin que ello genere derecho a indemnización y/o resarcimiento alguno en favor de los Usuarios afectados.
      Una vez completado correctamente el registro en la Plataforma, el Usuario Cuidador tendrá acceso a los servicios que se exponen a continuación.
    • Recibir y contestar a ofertas directas: Los Usuarios Cuidadores pueden recibir ofertas directas por parte de los Usuarios Contratantes.
      Las ofertas directas que el Usuario Cuidador reciba expirarán en el plazo de veinticuatro (24) horas desde su envío por parte del Usuario Contratante. Por lo tanto, el Usuario Cuidador dispondrá de un plazo de veinticuatro (24) horas para rechazar, aceptar o interesarse bajo condición por las ofertas directas recibidas.
      La aceptación, el interés bajo condición y el rechazo son gratuitos para el Usuario Cuidador. No obstante, las dos primeras acciones solo serán posibles si el Usuario Contratante dispone de créditos disponibles, ya que para que puedan hacerse efectivas el Usuario Contratante deberá consumir un (1) crédito.
      Los Usuarios Cuidadores que hayan recibido una oferta directa pueden mostrar su interés en la misma, pero condicionando su aceptación en relación con algún aspecto de la oferta (v. gr., fecha de inicio, horario, salario, etc.). En este caso, el Usuario Contratante recibirá una notificación informándole del interés manifestado por el Usuario Cuidador y el Usuario Contratante tendrá la posibilidad de consumir un (1) crédito para poder iniciar una conexión con dicho Usuario Cuidador y comentar la condición manifestada por el Usuario Cuidador. En caso de no disponer el Usuario Contratante de créditos suficientes, la conexión entre ambos no podrá efectuarse.
    • Registrarse en las ofertas publicadas por los Usuarios Contratantes: Asimismo, los Usuarios Cuidadores podrán recibir en su muro o perfil ofertas publicadas por parte de los Usuarios Contratantes cuyos criterios de búsqueda coincidan con el perfil del Usuario Cuidador.
      Los Usuarios Cuidadores que reciban de esta forma las ofertas de los Usuarios Contratantes tendrán la opción de registrarse en dichas ofertas durante la vigencia de las mismas (treinta días desde su publicación, además de las posibles extensiones de la oferta realizadas por el usuario Contratante).
      En este caso, el Usuario Contratante que haya publicado la oferta recibirá una notificación informándole de que el Usuario Cuidador se ha registrado en su oferta.
      En caso de que así lo desee, el Usuario Contratante podrá iniciar una conexión con el Usuario Cuidador registrado en su oferta, para lo cual el Usuario Contratante deberá consumir un (1) crédito.
    • Verificación de experiencia y valoraciones: Los Usuarios Contratantes tendrán la posibilidad de verificar y valorar experiencias que hayan tenido con Usuarios Cuidadores, a cuyo efecto podrán recibir notificaciones con encuestan en las que podrán verificar y manifestar dichas experiencias. Asimismo, los Usuarios Cuidadores podrán incluir en su perfil información sobre experiencias laborales previas, así como indicar un contacto de empleadores previos. En este último caso, la Plataforma remitirá una breve encuesta que dichos empleadores podrán completar para valorar la experiencia del Usuario Cuidador. A partir de las verificaciones y valoraciones de los Usuarios Contratantes y de otros empleadores anteriores de los Usuarios Cuidadores, la Plataforma podrá asociar un rating o calificación a los Usuarios Cuidadores que podrá influir en la posición en que sus perfiles son mostrados en las búsquedas de los Usuarios Contratantes. Asimismo, dichas valoraciones y verificaciones podrán ser reflejadas en determinados casos mediante símbolos en los perfiles de los Usuarios Cuidadores que indiquen a los Usuarios Contratantes si aquéllos cuentan con valoraciones y verificaciones positivas.

El Usuario se obliga a abstenerse de utilizar la Plataforma con fines o efectos ilícitos o contrarios a lo establecido en los TyCG.

SENIORS FIRST ofrece al Usuario acceso a la Plataforma conforme a una licencia limitada, no exclusiva, no sublicenciable, no transferible y revocable. El uso de la Plataforma será en todo momento personal y conforme a los presentes TyCG.

El Usuario, al hacer uso de la Plataforma, otorga expresamente a SENIORS FIRST y a sus afiliadas un derecho perpetuo, irrevocable, mundial, no exclusivo, libre de regalías y totalmente sublicenciable y una licencia para usar, reproducir, modificar, adaptar, publicar, traducir, distribuir, realizar y mostrar los contenidos que publique en la Plataforma.

Si el Usuario tuviera conocimiento de la existencia de algún contenido ilícito, ilegal, contrario a las leyes o que pudiera suponer una infracción de derechos de propiedad intelectual y/o industrial, deberá notificarlo inmediatamente a SENIORS FIRST para que ésta pueda proceder a la adopción de las medidas oportunas.

Queda expresamente prohibida la utilización de la Plataforma para fines distintos a los recogidos en los presentes TyCG. Por tanto, SENIORS FIRST no se responsabiliza de ningún uso o manipulación inadecuada de la Plataforma.

La Plataforma puede proporcionar acceso a multitud de textos, gráficos, dibujos, diseños, códigos, software, fotografías, imágenes, expresiones e informaciones pertenecientes a SENIORS FIRST o a terceros a los que el Usuario pueda tener acceso. El Usuario asume la responsabilidad del uso de la Plataforma y se compromete a hacer un uso lícito, diligente, honesto y correcto de cuanta información o contenidos tenga acceso a través de la Plataforma, y todo ello bajo los principios de la buena fe y respetando en todo momento a la legalidad vigente y los presentes TyCG.

Con carácter enunciativo, pero no limitativo, los Usuarios no deberán:

    • Registrarse o comunicar datos que no sean verdaderos, exactos, completos y/o actualizados, ni acceder a la Plataforma utilizando el nombre, datos identificativos o las claves de acceso de otro Usuario o suplantar a cualquier persona o identidad. Asimismo, el Usuario se hace responsable de comunicar a SENIORS FIRST cualquier modificación y/o variación de cualquiera de los datos comunicados a SENIORS FIRST.
    • Provocar ni maliciosa ni intencionadamente daños o perjuicios que puedan menoscabar, alterar la Plataforma, ni tampoco introducirá, ni difundirá virus informáticos que puedan producir alteraciones no autorizadas de los contenidos o sistemas integrantes de la Plataforma. El Usuario no deberá escanear o poner a prueba la vulnerabilidad de cualquier sistema o red de SENIORS FIRST, o infringir cualquier medida de seguridad o autentificación, así como tratar de descifrar o desensamblar el software utilizado por SENIORS FIRST para ofrecer los servicios a través de la Plataforma.
    • Utilizar la Plataforma con fines fraudulentos, o relacionados con delitos penales o actividades ilícitas de ningún tipo.
    • Reproducir, copiar, distribuir, transformar o modificar la información y los contenidos alojados en la Plataforma, a menos que cuente con la autorización del titular de los correspondientes derechos.
    • Utilizar la Plataforma para enviar, usar o reutilizar material que contenga información ilegal, ofensiva, pornográfica, abusiva, indecente, difamatoria, obscena o amenazante de ningún tipo, o que suponga una violación de derechos de autor, marcas registradas o confidencialidad, privacidad o cualquier otro derecho, o sea de otro modo injurioso o censurable para terceras partes, o cuyo contenido contenga virus informáticos, propaganda política, contenido publicitario y, en general, cualquier tipo de molestia o inconveniente innecesario.
    • Descargar, enviar o distribuir de cualquier otra forma contenidos o aplicaciones que puedan vulnerar cualquier legislación en vigor o que supongan infringir cualquier derecho de cualquier parte.
    • Promover o fomentar que terceros lleven a cabo cualesquiera de las prácticas anteriores o contribuyan a ello.
    • Enviar y/o subir:
      • Material difamatorio para cualquier persona.
      • Cualquier material obsceno, ofensivo, difamatorio.
      • Cualquier material sexualmente explicito.
      • Cualquier material que promueva la violencia.
      • Cualquier material que promueva la discriminación por motivos de raza, sexo, religión, nacionalidad, discapacidad, orientación sexual o edad. 
      • Cualquier derecho de autor, derecho de bases de datos o marca comercial de cualquier otra persona.
      • Los derechos de privacidad de cualquier otra persona.
      • Datos personales de terceros sin su consentimiento expreso.
      • Cualquier material que promueva cualquier actividad ilegal.
      • Amenazas, abusos, o invasión a la privacidad de otra persona.
      • Contenido que cause molestias, inconvenientes o ansiedad innecesaria
      • Acosos, molestias, o contenido que avergüence, alarme o moleste a cualquier otra persona. 
      • Contenido por el cual se suplante la identidad de otra persona.

Cualquier contenido que el Usuario suba y/o envíe a través de la Plataforma será considerado no confidencial y SENIORS FIRST tiene el derecho de usar, copiar y revelar a terceros dicho contenido para los propósitos predispuestos, siempre que lo permita la legislación aplicable. SENIORS FIRST tiene el derecho de revelar la identidad del mismo a cualquier tercero que reclame que cualquier contenido enviado constituye una violación de sus derechos de propiedad intelectual, o su derecho de privacidad.

SENIORS FIRST no se hará responsable ante terceros del contenido o la exactitud de cualquier contenido enviado. SENIORS FIRST tiene el derecho a eliminar cualquier contenido o anuncio enviado a través de la Plataforma a su total discreción, en la máxima medida permitida por la legislación aplicable.

SENIORS FIRST tendrá derecho a investigar y denunciar cualquiera de las conductas mencionadas de acuerdo con la Ley y los presentes TyCG, así como a colaborar con las autoridades en la investigación de dichas actuaciones.

La Plataforma (sitio web y app) incluyendo a título enunciativo, pero no limitativo, su programación, edición, compilación y demás elementos necesarios para su funcionamiento, los diseños, logotipos, textos y/o gráficos son propiedad de SENIORS FIRST.

Los Usuarios reconocen que la reproducción, modificación, distribución, comercialización, descompilación, desensamblado, utilización de técnicas de ingeniería inversa o de cualquier otro medio para obtener el código fuente, transformación o publicación de cualquier resultado de pruebas de referencias no autorizadas de cualquiera de los elementos y utilidades integradas dentro del desarrollo constituye una infracción de los derechos de propiedad intelectual de SENIORS FIRST, obligándose, en consecuencia, a no realizar ninguna de las acciones mencionadas.
Todos los contenidos de la Plataforma se encuentran debidamente protegidos por la normativa de Propiedad Intelectual e Industrial. Independientemente de la finalidad para la que fueran destinados, la reproducción total, parcial, uso, explotación, distribución y comercialización requiere en todo caso de la autorización previa, expresa y por escrito por parte de SENIORS FIRST.

Los diseños, logotipos, textos y/o gráficos ajenos a SENIORS FIRST y que pudieran aparecer en el sitio web o en la aplicación, pertenecen a sus respectivos propietarios, siendo ellos mismos responsables de cualquier posible controversia que pudiera suscitarse respecto a los mismos.

Los terceros titulares de derechos de propiedad intelectual e industrial sobre fotografías, logotipos, y cualesquiera otros símbolos o contenidos incluidos en La Plataforma han concedido las correspondientes autorizaciones para su reproducción, distribución y puesta a disposición del público.

Los servicios de SENIORS FIRST pueden estar integrados con aplicaciones, sitios web y servicios de terceros (Aplicaciones de Terceros) para poner a disposición de los Usuarios sus productos, servicios y contenidos. Estas Aplicaciones de terceros pueden tener sus propios términos y condiciones de uso y políticas de privacidad, que el Usuario se compromete a consultar, rigiéndose por estas el uso hagan los Usuarios de las mismas. Los Usuarios entienden y aceptan que SENIORS FIRST no se responsabiliza del comportamiento, características o contenido de las Aplicaciones de Terceros empleadas en la Plataforma, así como cualquier transacción ajena al ámbito de actividad de SENIORS FIRST que pueda realizar con el proveedor de dichas Aplicaciones de Terceros.

SENIORS FIRST no es responsable de la información, archivos o cualquier otro contenido que publiquen los Usuarios, ni valida los contenidos que los Usuarios o decidan remitir, por lo que SENIORS FIRST no será responsable, ni directa ni indirectamente, ni subsidiariamente, de los daños y perjuicios de cualquier naturaleza derivados de las comunicaciones realizadas o contenidos incluidos en la Plataforma.

La aceptación de las ofertas de los Usuarios por parte de otros Usuarios no supone la efectiva contratación de los servicios ofrecidos por los Usuarios. De este modo, SENIORS FIRST no asume ninguna responsabilidad en relación con las contrataciones que puedan efectuarse entre los Usuarios, limitándose la responsabilidad de SENIORS FIRST a la puesta a disposición de la Plataforma que permite a los Usuarios interactuar entre sí.

A título enunciativo SENIORS FIRST no se responsabiliza de:

  • La satisfacción de las necesidades o exigencias personales del Usuario en relación con los recursos provistos por la Plataforma.
  • La satisfacción de las experiencias de los Usuarios como consecuencia de las contrataciones que puedan tener lugar entre los Usuarios Contratantes y los Usuarios Cuidadores.
  • Los daños directos o indirectos y/o intangibles, incluyendo las lesiones personales sufridas como consecuencia de un mal uso de la Plataforma.
  • La pérdida de reputación, imagen, o datos, que pudiera ocurrir durante el uso de la Plataforma.
  • La falta de disponibilidad, mantenimiento y efectivo funcionamiento de la Plataforma, excluyéndose, en la máxima medida permitida por la legislación vigente, cualquier responsabilidad por los daños y perjuicios de toda naturaleza que puedan deberse a la falta de disponibilidad o de continuidad del funcionamiento de la Plataforma.
  • Cualquier defecto, error o problema de funcionamiento de la Plataforma.

En consecuencia, SENIORS FIRST no garantiza que el uso que los Usuarios puedan hacer de los contenidos y servicios que en su caso se incluyan en la Plataforma, se ajusten a los presentes TyCG, ni que lo hagan de forma diligente.
SENIORS FIRST no puede garantizar la identidad de ningún otro Usuario de la Plataforma.

Los Usuarios se comprometen a no publicar en la Plataforma datos total o parcialmente falsos o inexactos y exoneran íntegramente de responsabilidad a SENIORS FIRST por cualquier falta de veracidad o exactitud de los datos publicados por los Usuarios en la Plataforma.

SENIORS FIRST se reserva el derecho de admisión y de exclusión de su Plataforma a su libre elección. En concreto, cualquier Usuario que no cumpla las normas contenidas en el presente condicionado o realice un uso inapropiado de la Plataforma podrá ser excluido de la misma.

SENIORS FIRST se reserva el derecho de (i) eliminar, suspender, editar o modificar el contenido de la Plataforma a su entera discreción, en cualquier momento, sin previo aviso y por cualquier motivo, y (ii) eliminar, suspender o bloquear cualquier uso que haga el Usuario de la Plataforma.

SENIORS FIRST también se reserva el derecho de leer, preservar, revelar y acceder a cualquier información que considere razonablemente necesaria para (i) cumplir con la legislación aplicable o cualquier requerimiento o solicitud judicial o gubernamental, (ii) hacer cumplir los presentes TyCG, incluyendo la investigación de potenciales infracciones a las mismas, (iii) detectar, prevenir o gestionar problemas de fraude, de seguridad o técnicos (iv) responder a solicitudes de asistencia al Usuario o (v) proteger los derechos, propiedad o seguridad de SENIORS FIRST  y sus Usuarios.

No obstante, SENIORS FIRST declara que ha adoptado todas las medidas necesarias, dentro de sus posibilidades y del estado de la tecnología, para garantizar el funcionamiento de la Plataforma y evitar la existencia y transmisión de virus y demás componentes dañinos a los Usuarios.

  • Responsabilidades legales del Usuario ante SENIORS FIRST.
    • En ningún caso SENIORS FIRST será responsable de los daños y/o perjuicios y/o pérdidas de cualquier índole que los Usuarios pudieran sufrir como consecuencia o en ocasión de la contratación entre ellos, así como tampoco será responsable por los términos de contratación pactados entre el Usuario Cuidador y el Usuario Contratante.
    • SENIORS FIRST consiste únicamente en ofrecer una Plataforma que facilite el encuentro entre el Usuario Cuidador y Usuario Contratante a fin de realizar el servicio de vinculación entre las Partes. Asimismo el Usuario Contratante al aceptar el servicio prestado por el Usuario Cuidador a través de la Plataforma de SENIORS FIRST, acepta y reconoce que SENIORS FIRST no se responsabiliza por ningún acto cometido por los Usuarios y/o por terceros, incluyendo estos pero no limitándose a desistimientos de contrataciones de los servicios prestados por el Usuario Cuidador o la cancelación de dichos servicios, demoras, perdidas, falta de la matriculación correspondiente para el ejercicio de la profesión, y otros. Los Usuarios aceptan que han de tener conocimiento y que aprueban que al utilizar los servicios que ofrece la Plataforma deben asumir bajo su exclusiva responsabilidad, los riesgos que esta conlleva.

  • Suspensión y cancelación de los servicios.

    SENIORS FIRST podrá suspender temporalmente y sin previo aviso, la accesibilidad a la Plataforma con motivo de operaciones de mantenimiento, reparación, actualización o mejora.
    Especialmente, SENIORS FIRST se reserva el derecho a eliminar, limitar o impedir el acceso a su Plataforma cuando surjan dificultades técnicas por hechos o circunstancias ajenos a SENIORS FIRST que, a su criterio, disminuyan o anulen los niveles de seguridad estándares adoptados para el adecuado funcionamiento de la Plataforma.
    SENIORS FIRST no se responsabiliza de la falta de disponibilidad, mantenimiento y efectivo funcionamiento de la Plataforma excluyéndose, en la máxima medida permitida por la legislación vigente, cualquier responsabilidad por los daños y perjuicios de toda naturaleza que puedan deberse a la falta de disponibilidad o de continuidad del funcionamiento de la Plataforma, así como también de la efectiva prestación del servicio por parte del Usuario Cuidador.
    SENIORS FIRST tampoco asume responsabilidad por la cancelación o suspensión de servicios en la Plataforma por causas que no le sean imputables. En todo caso, SENIORS FIRST se compromete a solucionar los problemas que puedan surgir y a ofrecer todo el apoyo necesario al Usuario Contratante para llegar a una solución rápida y satisfactoria de la incidencia.

  • Fuerza mayor

    SENIORS FIRST no se responsabiliza de los casos de fuerza mayor, entendidos tales como el fallo, suspensión o interrupción de los servicios o utilización de la Plataforma, como consecuencia de bloqueo de la red de Internet, acciones u omisiones de terceras personas, o cualesquiera otras causas o circunstancias independientes de la voluntad de SENIORS FIRST que impidan la utilización normal de la Plataforma.

  • Hipervínculos

    La Plataforma puede contener hipervínculos que permitan al Usuario acceder a plataformas o sitios web de terceros. SENIORS FIRST no asume ninguna responsabilidad por el contenido, informaciones o servicios que pudieran aparecer en dichas plataformas, que se entenderán ofrecidos exclusivamente con carácter informativo por parte de SENIORS FIRST, y que en ningún caso implican relación, aceptación o respaldo alguno entre SENIORS FIRST y las personas o entidades titulares de tales contenidos o titulares de los sitios donde se encuentren.
    En estos casos, SENIORS FIRST no será responsable de establecer los términos y condiciones generales y particulares a tener en cuenta en la utilización, prestación o contratación de estos servicios por terceros y, por lo tanto, no podrá ser considerado responsable de los mismos.
    SENIORS FIRST no tiene facultad ni medios humanos ni técnicos para conocer, controlar ni aprobar toda la información, contenidos, productos o servicios facilitados por otras páginas web a las que se puedan establecer enlaces desde la Plataforma. En consecuencia, SENIORS FIRST no podrá asumir ningún tipo de responsabilidad por cualquier aspecto relativo a las páginas web a las que se pudieran establecer un enlace desde la Plataforma, en concreto, a título enunciativo y no taxativo, sobre su funcionamiento, acceso, datos, información, archivos, calidad y fiabilidad de sus productos y servicios, sus propios enlaces y/o cualquiera de sus contenidos, en general.
    No obstante, en caso de que SENIORS FIRST llegue a tener conocimiento efectivo de que la actividad o la información a la que se remite desde dichos enlaces es ilícita, constitutiva de delito o puede lesionar bienes o derechos de un tercero, actuará con la diligencia necesaria para suprimir o inutilizar el enlace correspondiente con la mayor brevedad posible.

Los Usuarios mantendrán indemne, defenderán y exonerarán a SENIORS FIRST de todo daño, responsabilidad y costo que pudiera surgir como consecuencia de un reclamo de terceros contra SENIORS FIRST, y/o sus directivos y/o representante y/o empleado de cualquier cargo, acción o demanda, incluyendo, pero no limitándose a los gastos legales razonables, que resulten de cualquier material que ellos hayan proporcionado a SENIORS FIRST mediante cualquier uso indebido de los servicios que SENIORS FIRST provee o en violación de estos TyCG. SENIORS FIRST les notificará puntualmente de cualquier demanda, acción o proceso a través de los datos que ellos mismos hayan suministrado al momento del alta en los servicios que la Plataforma de SENIORS FIRST ofrece. Mediante la aceptación de los presentes TyCG los Usuarios reconocen y aceptan que SENIORS FIRST no tiene responsabilidad directa o indirecta en relación a los servicios contratados entre el Usuario Cuidador y cada Usuario Contratante y/o con terceros.

Se entienden como vigentes, las condiciones que estén publicadas en el momento en el que el Usuario acceda a la Plataforma de SENIORS FIRST.

Si alguna disposición de los presentes TyCG se declarase inaplicable o inválida, dicha disposición será limitada o eliminada en la medida mínima necesaria para que las restantes condiciones y obligaciones permanezcan en pleno vigor y efecto y de obligado cumplimiento.

SENIORS FIRST podrá suprimir, modificar o sustituir los contenidos del presente documento en cualquier momento, publicando o enviando una notificación a través de la Plataforma o por correo electrónico, sin posibilidad por parte del Usuario de exigir indemnización alguna por ello.

SENIORS FIRST respeta la privacidad de sus Usuarios y se asegurará de que los datos personales sean tratados de acuerdo con la legislación vigente.

Si desea obtener más información sobre la política de privacidad de SENIORS FIRST, visite el siguiente enlace: https://caregivers.seniorsfirst.care/es_es/privacy-policy y https://caregivers.seniorsfirst.care/en_gb/privacy-policy

SENIORS FIRST puede traducir los presentes TyCG o cualquier otra política que pueda ser publicada en la Plataforma. La versión en español será la que prevalezca en caso de conflicto con otras traducciones.

Las partes se comprometen a pactar de buena fe su intención de resolver cualquier disputa en lo que respecta a los presentes TYCG. Los TYCG de SENIORS FIRST están sometidos a la legislación española. Las partes se someten a los Juzgados y Tribunales de Madrid Capital.

TERMS AND CONDITIONS OF USE OF «SENIORS FIRST»

These General Terms and Conditions (henceforth the “TyCG”) regulate the download, access, navigation and use of the mobile application SENIORS FIRST and the website  https://caregivers.seniorsfirst.care (hereinafter, jointly named, the “Plataform”).

These TyCG are aimed both at registered users on the Platform and at any other user who accesses, browses or uses the Platform in any way.

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we detail below the data of the owner of the Platform:

  • Owner: SENIORS FIRST, LTD (hereinafter, “SENIORS FIRST”).
  • Registration Number: 10321687
  • V.A.T .: 270363124
  • Registered Office: 483 Green Lanes, London, N134BS United Kingdom.

Access and / or use of the Platform attributes the status of user and accepts, from said access and / or use, these TyCG.

Users (hereinafter, the «Users» or, in the singular, the «User») can contact SENIORS FIRST through the following email address: dataprotection@seniorsfirst.care

The Platform is intended to put professionals within the social health care sector in contact with people who require the services of these professionals.

SENIORS FIRST only provides the Platform to bring both the User who offers its services on the Platform (hereinafter, the «User» and / or the «Carer User») and the User who publishes job offers on the Platform and is interested in contract such services (hereinafter, the «Contracting User» and, together with the «Caregiver User», the «Users»).

It is expressly stated that SENIORS FIRST only makes available to its Users, through the Platform, a virtual linking space (hereinafter, the «Service»).

In the event that one or more Users or any third party initiate any type of claim or legal action against any User, each and every one of those involved in said claims or actions exempts SENIORS FIRST and its directors, managers, employees, from all liability. agents, operators, representatives and attorneys-in-fact.

The Service is limited to the provision of a technological platform that allows its Users to be linked immediately and thus be able to supply the needs of some with the services of the counterpart.

Therefore, SENIORS FIRST does not assume any responsibility beyond the aforementioned link between Users through the Platform.

The Contracting User knows and accepts that when carrying out operations with other Users or third parties, they do so at their own risk and responsibility, and that they will make an assessment of the risks incurred when contracting the services offered by the chosen Caretaker User, keeping the due ratio between risk and selected medium.

The agreement and relationship between the Users does not create any partnership, mandate, franchise or employment relationship between SENIORS FIRST and the Users. Users acknowledge and accept that SENIORS FIRST is not a party to any operation, nor does it have any control over the quality, safety or legality of the services required or the capacity or suitability of the User Caregiver to provide said services.

The TyCG, as well as the Privacy Policies and / or information on the Platform apply to all Users of the Platform from the first moment in which they access it. These TyCG are mandatory, binding and are applicable to all activities carried out on the Platform. If Users do not wish to fully submit to the provisions of these T&C and the Privacy Policies, they must refrain from using the Platform.

Users are responsible for ensuring that all persons who access the Platform through their internet connection are aware of and comply with the TyCG.

SENIORS FIRST declares and states that it makes the Service of a technological platform available which allows its Users to link with each other and bring the social health care service offered by the Caregiver User to the Contracting User and / or the request of any Contracting User of said services.

Users declare that said intervention and / or link through the Platform will not generate for Users any type of employment relationship with SENIORS FIRST.

By accepting the TyCG, Users undertake to act at all times in accordance with the provisions established in the clauses of this legal text. If they do not agree with all or part of these TyCG, Users must refrain from installing and using the Platform.

The service provided on this Platform is governed by: (i) these TyCG; (ii) Particular Conditions that may be published on the Platform; and (iii) current and applicable laws, sector regulations, and general criteria and practices.

By accepting these TyCGs, Users declare that they are over 18 years of age and have the full capacity to understand and accept the content of these TyCGs, as well as the legal capacity to contract and assume obligations.

SENIORS FIRST reserves the right to modify the presentation, configuration and content of the Platform, as well as the conditions required for its access and / or use. The access and use of the contents and services after the entry into force of their modifications or changes in the conditions imply the acceptance of them.

Access to certain content and the use of services may be subject to certain particular conditions that, depending on the case, will replace, complete and / or modify these TyCG and, in case of contradiction, the terms of the particular conditions will prevail over the TyCG.

Before using and / or requesting said specific services offered through the SENIORS FIRST Platform, Users must carefully read the particular conditions created, where appropriate, for this purpose by SENIORS FIRST. The use, reservation and / or request of said specific services, implies the acceptance of the particular conditions that regulate them in the version published by SENIORS FIRST at the time that such use, reservation and / or contracting occurs through the Platform.

The Platform has been developed by SENIORS FIRST with the purpose of providing a service of making available a technology Platform that allows its Users to link immediately and thus be able to supply the needs of one with the services of the counterpart.

The Caregiver User may through the Platform access all the necessary information corresponding to it. From there you can browse and investigate in depth how it works.

  • Record: In order to use the services of the Platform, it is necessary to register on it and accept these TyCG. Registration on the Platform is free. To register on the Platform, the Caregiver User must create an account, providing their email, basic personal data and choose a password to access the Platform. At the time of registration, the Caregiver User must be at least eighteen (18) years old or the age of majority applicable in their place of residence. Users guarantee that their data will be accurate, current and truthful. SENIORS FIRST cannot guarantee the identity of registered Users, not being responsible for improper or unauthorized uses of a User registered by third parties. The Registered Caregiver User will be responsible at all times for the custody of their password to access their User account, consequently assuming any damages that may arise from its improper use, as well as the transfer, disclosure or loss of the same, and must inform SENIORS FIRST immediately if you have reason to believe that your access code or password has been used in an unauthorized manner or is likely to be. In any case, the access and / or use of the Platform made under the access code or password of the registered Caretaker User will be deemed to have been made by said User, who will be responsible in any case for said access and use. Once the Caregiver User has created an account to access the Platform, he will have access to a profile where he can complete his personal data in accordance with the provisions of the Platform. The Caregiver User exonerates SENIORS FIRST from any type of responsibility, fine, sanction or direct or indirect claim of third parties related to the communication of third party data that the User may carry out. SENIORS FIRST has the right to request some proof and / or additional data in order to corroborate the personal data of Users, as well as temporarily or permanently suspend the accounts of those Users whose data could not be confirmed, without generating the right to compensation in favor of said Users. SENIORS FIRST has the right to reject any application for registration or cancel a previously accepted registration, without being obliged to communicate or state the reasons for its decision and without generating the right to compensation and / or compensation in favor of the affected Users. Once the registration on the Platform has been correctly completed, the Caregiver User will have access to the services set out below.
  • Receive and reply to direct offers: Caregiver Users can receive direct offers from Contracting Users. The direct offers that the Caregiver User receives will expire within twenty-four (24) hours from their sending by the Contracting User. Therefore, the Caregiver User will have a period of twenty-four (24) hours to reject, accept or be interested under condition for the direct offers received. The acceptance, the interest under condition and the rejection are free for the Caregiver User. However, the first two actions will only be possible if the Contracting User has available credits, since in order for them to be effective, the Contracting User must consume one (1) credit. Caregiver Users who have received a direct offer can show their interest in it, but conditioning their acceptance in relation to some aspect of the offer (eg, start date, schedule, salary, etc.). In this case, the Contracting User will receive a notification informing him of the interest expressed by the Caregiver User and the Contracting User will have the possibility of consuming one (1) credit to be able to initiate a connection with said Caregiver User and comment on the condition expressed by the Caregiver User. . If the Contracting User does not have sufficient credits, the connection between the two cannot be made.
  • Register in the offers published by the Contracting Users: Likewise, Caregiver Users may receive on their wall or profile offers published by Contracting Users whose search criteria match the Caregiver User profile. The Caregiver Users who receive in this way the offers of the Contracting Users will have the option of registering for said offers during their validity (thirty days from their publication, in addition to the possible extensions of the offer made by the Contracting user). In this case, the Contracting User who has published the offer will receive a notification informing him that the Caregiver User has registered in his offer. If he so wishes, the Contracting User may initiate a connection with the Caregiver User registered in his offer, for which the Contracting User must consume one (1) credit.
  • Verification of experience and evaluations: Contracting Users will have the possibility of verifying and evaluating experiences they have had with Caregiver Users, for which purpose they will be able to receive notifications with surveys in which they will be able to verify and express said experiences. Likewise, Caregiver Users may include information on previous work experiences in their profile, as well as indicate a contact with previous employers. In the latter case, the Platform will send a brief survey that said employers may complete to assess the experience of the Caregiver User. Based on the verifications and evaluations of the Contracting Users and other previous employers of the Caregiver Users, the Platform may associate a rating or qualification to the Caregiver Users that may influence the position in which their profiles are shown in the searches of the Caregivers. Contracting Users. Likewise, said evaluations and verifications may be reflected in certain cases by means of symbols in the profiles of the Caregiver Users that indicate to the Contracting Users if they have positive evaluations and verifications.

SENIORS FIRST is a digital Platform and does not participate in the effective contracting between the Contracting User and the Caregiver User, in any way.
Once the user has acquired any credits or products on the Platform and paid the payment through any of the methods made available to Users by SENIORS FIRST, it will send the User an email in which all the information will be collected. relative to the credits or products acquired, their price and the applicable taxes.

The Platform uses a secure payment gateway provided by «Stripe» that guarantees the integrity and security of communications and transactions as provided in the terms and conditions of «Stripe» in each jurisdiction that uses it, which the User acknowledges and fully accepts by accepting these TyCG.
It is expressly stated that, in relation to non-European transactions, «Stripe» may apply additional and / or different commissions that correspond to the provider of «Stripe» relative to each jurisdiction where said payment methodology is being used. credits and products will only be effective when SENIORS FIRST receives confirmation of payment from the aforementioned payment platform. If the transaction is for any reason denied by said entity, or the full amount corresponding to the amount of the credits or products is not provided (including surcharges for management expenses and bank transfer commissions), the contract will be suspended, informing the User of that the transaction has not been finalized.

Once the full payment has been received, SENIORS FIRST will send the invoice corresponding to the contract made to the User’s email. By accepting these TyCG, the User expresses his express consent to receive the invoice electronically. If the User wants the invoice on paper, he can contact SENIORS FIRST indicating the postal address to which the invoice should be sent.

Likewise, in accordance with current legislation, SENIORS FIRST may not subsequently modify the billing of sales made. For this reason, the invoice will be issued in the name of the natural person who contracts the Services or acquires the credits or products, so the User must make sure to place the order in the correct name, not being able to issue duplicate invoices to send them to third parties.

The User agrees to refrain from using the Platform for purposes or effects that are illicit or contrary to what is established in the TyCG.

SENIORS FIRST offers the User access to the Platform under a limited, non-exclusive, non-sublicensable, non-transferable and revocable license. The use of the Platform will be personal at all times and in accordance with these TyCG.

By making use of the Platform, the User expressly grants SENIORS FIRST and its affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sublicensable right and a license to use, reproduce, modify, adapt, publish, translate , distribute, perform and display the content that you publish on the Platform.

If the User becomes aware of the existence of any content that is illegal, illegal, contrary to the laws or that could imply an infringement of intellectual and / or industrial property rights, they must immediately notify SENIORS FIRST so that it can proceed to the adoption of appropriate measures.

The use of the Platform for purposes other than those included in these TyCG is expressly prohibited. Therefore, SENIORS FIRST is not responsible for any inappropriate use or manipulation of the Platform.

The Platform can provide access to a multitude of texts, graphics, drawings, designs, codes, software, photographs, images, expressions and information belonging to SENIORS FIRST or to third parties to which the User may have access. The User assumes responsibility for the use of the Platform and undertakes to make a lawful, diligent, honest and correct use of all the information or content he has access through the Platform, and all this under the principles of good faith and respecting at all times the current legislation and the present TyCG.

By way of example, but not limited to, Users must not:

  • Register or communicate data that is not true, exact, complete and / or updated, or access the Platform using the name, identification data or access codes of another User or impersonate any person or identity. Likewise, the User is responsible for communicating to SENIORS FIRST any modification and / or variation of any of the data communicated to SENIORS FIRST.
  • Neither maliciously nor intentionally cause damage or harm that may undermine, alter the Platform, nor will it introduce or spread computer viruses that may cause unauthorized alterations to the content or systems that make up the Platform. The User must not scan or test the vulnerability of any SENIORS FIRST system or network, or violate any security or authentication measure, as well as try to decrypt or disassemble the software used by SENIORS FIRST to offer services through the Platform.
  • Use the Platform for fraudulent purposes, or related to criminal offenses or illicit activities of any kind.
  • Reproduce, copy, distribute, transform or modify the information and content hosted on the Platform, unless you have the authorization of the owner of the corresponding rights.
  • Use the Platform to send, use or reuse material that contains illegal, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening information of any kind, or that involves a violation of copyrights, trademarks or confidentiality, privacy or any Another right, that is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content and, in general, any type of unnecessary inconvenience or inconvenience. Download, send or distribute in any other way content or applications that may violate any legislation in force or that may violate any right of any party.
  • Promote or encourage third parties to carry out any of the above practices or contribute to it.
  • Send and / or upload:
    • Defamatory material for anyone.
    • Any obscene, offensive, defamatory material.
    • Any sexually explicit material.
    • Any material that promotes violence.
    • Any material that promotes discrimination based on race, sex, religion, national origin, disability, sexual orientation or age.
    • Any copyright, database right, or trademark of any other person.
    • The privacy rights of any other person.
    • Personal data of third parties without your express consent.
    • Any material that promotes any illegal activity.
    • Threats, abuse, or invasion of another person’s privacy.
    • Content that causes unnecessary annoyance, inconvenience, or anxiety
    • Harassment, annoyance, or content that embarrasses, alarms or annoys any other person. Content by which the identity of another person is impersonated.

Any content that the User uploads and / or sends through the Platform will be considered non-confidential and SENIORS FIRST has the right to use, copy and disclose said content to third parties for the intended purposes, provided that the applicable legislation allows it. SENIORS FIRST has the right to reveal the identity of the same to any third party who claims that any content sent constitutes a violation of their intellectual property rights, or their right to privacy.

SENIORS FIRST will not be liable to third parties for the content or accuracy of any content posted. SENIORS FIRST has the right to remove any content or advertisement sent through the Platform at its sole discretion, to the maximum extent permitted by applicable law.

SENIORS FIRST will have the right to investigate and report any of the aforementioned conducts in accordance with the Law and these T&C, as well as to collaborate with the authorities in the investigation of said actions.

Dealers will have the option of registering for said offers during their validity (thirty days from their publication, in addition to the possible extensions of the offer made by the Contracting user).

In this case, the Contracting User who has published the offer will receive a notification informing him that the Caregiver User has registered in his offer.

If he so wishes, the Contracting User may initiate a connection with the Caregiver User registered in his offer, for which the Contracting User must consume one (1) credit.

The Platform (website and app) including, but not limited to, its programming, editing, compilation and other elements necessary for its operation, the designs, logos, texts and / or graphics are the property of SENIORS FIRST.

Users acknowledge that the reproduction, modification, distribution, commercialization, decompilation, disassembly, use of reverse engineering techniques or any other means to obtain the source code, transformation or publication of any unauthorized reference test results of any of the elements and utilities integrated into the development constitutes an infringement of the intellectual property rights of SENIORS FIRST, forcing itself, consequently, not to carry out any of the aforementioned actions.

All the contents of the Platform are duly protected by the Intellectual and Industrial Property regulations. Regardless of the purpose for which they were intended, the total, partial reproduction, use, exploitation, distribution and commercialization requires in any case the prior, express and written authorization from SENIORS FIRST.

The designs, logos, texts and / or graphics outside SENIORS FIRST and that may appear on the website or in the application, belong to their respective owners, who are themselves responsible for any possible controversy that may arise regarding them.

The third party holders of intellectual and industrial property rights over photographs, logos, and any other symbols or content included in the Platform have granted the corresponding authorizations for their reproduction, distribution and making available to the public.

SENIORS FIRST services may be integrated with third party applications, websites and services (Third Party Applications) to make their products, services and content available to Users. These third-party Applications may have their own terms and conditions of use and privacy policies, which the User agrees to consult, being governed by the use made by the Users of the same. Users understand and accept that SENIORS FIRST is not responsible for the behavior, characteristics or content of Third Party Applications used on the Platform, as well as any transaction outside the scope of activity of SENIORS FIRST that may be carried out with the provider of said Third Party Applications .

SENIORS FIRST is not responsible for the information, files or any other content that Users publish, nor does it validate the contents that Users or decide to submit, for which SENIORS FIRST will not be responsible, directly, indirectly, or subsidiarily, for damages. and damages of any nature derived from the communications made or content included in the Platform.

The acceptance of the offers of the Users by other Users does not imply the effective contracting of the services offered by the Users. In this way, SENIORS FIRST does not assume any responsibility in relation to the contracts that may be made between Users, limiting the responsibility of SENIORS FIRST to the provision of the Platform that allows Users to interact with each other.

By way of example, SENIORS FIRST is not responsible for:

  • The satisfaction of the needs or personal demands of the User in relation to the resources provided by the Platform.
  • The satisfaction of the experiences of the Users as a consequence of the contracts that may take place between the Contracting Users and the Caregiver Users.
  • Direct or indirect and / or intangible damages, including personal injuries suffered as a result of misuse of the Platform.
  • Loss of reputation, image, or data that may occur while using the Platform.
  • The lack of availability, maintenance and effective operation of the Platform, excluding, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to the lack of availability or continuity of the operation of the Platform.
  • Any defect, error or problem in the operation of the Platform.

Consequently, SENIORS FIRST does not guarantee that the use that Users may make of the contents and services that are included in the Platform, if applicable, comply with these TyCG, nor that they do so diligently. SENIORS FIRST cannot guarantee the identity of any other User of the Platform.

Users undertake not to publish totally or partially false or inaccurate data on the Platform and fully exonerate SENIORS FIRST from liability for any lack of veracity or accuracy of the data published by Users on the Platform.

SENIORS FIRST reserves the right of admission and exclusion from its Platform at its own free choice. Specifically, any User who does not comply with the rules contained in this condition or makes inappropriate use of the Platform may be excluded from it.

SENIORS FIRST reserves the right to (i) delete, suspend, edit or modify the content of the Platform at its sole discretion, at any time, without prior notice and for any reason, and (ii) eliminate, suspend or block any use made by the User of the Platform.

SENIORS FIRST also reserves the right to read, preserve, reveal and access any information that it considers reasonably necessary to (i) comply with applicable legislation or any judicial or governmental requirement or request, (ii) enforce these TyCG, including the investigation of potential infractions to them, (iii) detect, prevent or manage fraud, security or technical problems (iv) respond to requests for assistance to the User or (v) protect the rights, property or security of SENIORS FIRST and its Users.

However, SENIORS FIRST declares that it has adopted all the necessary measures, within its possibilities and the state of technology, to guarantee the functioning of the Platform and avoid the existence and transmission of viruses and other harmful components to Users.

  • Legal responsibilities of the User before SENIORS FIRST
    • In no case will SENIORS FIRST be responsible for damages and / or losses and / or losses of any kind that Users may suffer as a consequence or on the occasion of the contracting between them, nor will it be responsible for the contracting terms agreed between the Caregiver User and Contracting User.
    • SENIORS FIRST consists solely of offering a Platform that facilitates the meeting between the Caregiver User and Contracting User in order to perform the linking service between the Parties. Likewise, the Contracting User by accepting the service provided by the Caregiver User through the SENIORS FIRST Platform, accepts and acknowledges that SENIORS FIRST is not responsible for any act committed by the Users and / or third parties, including these but not limited to withdrawal of contracts for the services provided by the Caregiver User or the cancellation of said services, delays, losses, lack of the corresponding registration for the exercise of the profession, and others. Users accept that they must be aware of and that they approve that when using the services offered by the Platform, they must assume the risks that this entails under their sole responsibility.
  • Suspension and cancellation of services
    SENIORS FIRST may temporarily suspend accessibility to the Platform without prior notice due to maintenance, repair, updating or improvement operations.
    In particular, SENIORS FIRST reserves the right to eliminate, limit or prevent access to its Platform when technical difficulties arise due to events or circumstances beyond SENIORS FIRST that, at its discretion, reduce or cancel the standard security levels adopted for proper operation. of the Platform.
    SENIORS FIRST is not responsible for the lack of availability, maintenance and effective operation of the Platform, excluding, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to lack of availability or lack of continuity of the operation of the Platform, as well as the effective provision of the service by the Caregiver User.
    SENIORS FIRST does not assume responsibility for the cancellation or suspension of services on the Platform for reasons that are not attributable to it. In any case, SENIORS FIRST undertakes to solve the problems that may arise and to offer all the necessary support to the Contracting User to reach a quick and satisfactory solution to the incident.
  • Overwhelming force
    SENIORS FIRST is not responsible for cases of force majeure, understood as the failure, suspension or interruption of services or use of the Platform, as a consequence of blocking the Internet network, actions or omissions of third parties, or any other causes or circumstances independent of the will of SENIORS FIRST that prevent the normal use of the Platform.
  • Hyperlinks
    The Platform may contain hyperlinks that allow the User to access third-party platforms or websites. SENIORS FIRST does not assume any responsibility for the content, information or services that may appear on said platforms, which will be understood to be offered exclusively for informational purposes by SENIORS FIRST, and that in no case imply any relationship, acceptance or endorsement between SENIORS FIRST and the people or entities that own such content or owners of the sites where they are found.
    In these cases, SENIORS FIRST will not be responsible for establishing the general and particular terms and conditions to be taken into account in the use, provision or contracting of these services by third parties and, therefore, cannot be held responsible for them.
    SENIORS FIRST does not have the power or human or technical means to know, control or approve all the information, content, products or services provided by other web pages to which links can be established from the Platform. Consequently, SENIORS FIRST will not be able to assume any type of responsibility for any aspect related to the web pages to which a link could be established from the Platform, specifically, by way of example and not limitation, regarding their operation, access, data, information, files, quality and reliability of its products and services, its own links and / or any of its contents, in general.
    However, in the event that SENIORS FIRST becomes aware that the activity or information to which it is referred from said links is illegal, constitutes a crime or may damage property or rights of a third party, it will act with the necessary diligence to suppress or disable the corresponding link as soon as possible.

The Users will hold harmless, defend and exonerate SENIORS FIRST from any damage, responsibility and cost that may arise as a result of a third-party claim against SENIORS FIRST, and / or its directors and / or representative and / or employee from any charge, action. or lawsuit, including, but not limited to reasonable legal expenses, resulting from any material that they have provided to SENIORS FIRST through any misuse of the services that SENIORS FIRST provides or in violation of these TyCG. SENIORS FIRST will promptly notify them of any demand, action or process through the data that they themselves have provided at the time of registration in the services that the SENIORS FIRST Platform offers. By accepting these TyCG, Users acknowledge and accept that SENIORS FIRST has no direct or indirect responsibility in relation to the services contracted between the Caregiver User and each Contracting User and / or with third parties.dataprotection@seniorsfirst.co.uk

The conditions that are published at the time the User accesses the SENIORS FIRST Platform are understood as valid.

If any provision of these TyCG is declared unenforceable or invalid, said provision will be limited or eliminated to the minimum extent necessary for the remaining conditions and obligations to remain in full force and effect and mandatory.

SENIORS FIRST may delete, modify or replace the contents of this document at any time, by publishing or sending a notification through the Platform or by email, without the User being able to demand any compensation for it.

SENIORS FIRST respects the privacy of its Users and will ensure that personal data is treated in accordance with current legislation.

For more information about the privacy policy of SENIORS FIRST, visit the following link: https://caregivers.seniorsfirst.care/es_es/privacy-policy/ or
https://caregivers.seniorsfirst.care/en_gb/privacy-policy/

SENIORS FIRST can translate these TyCG or any other policy that may be published on the Platform. The Spanish version will prevail in case of conflict with other translations.

The parties undertake to agree in good faith to resolve any dispute regarding these TYCGs. SENIORS FIRST TYCGs are subject to Spanish law. The parties submit to the Courts and Tribunals of Madrid Capital.